Problems of bad software documentation
Problems to your business (or your customers' businesses) that are caused by low-quality software documentation include:
- Processes and procedures are not defined, or are not correct
- Only experts can understand your software documentation
- New people take a long time to train
- You cannot use temporary employees because they take a long time to train
- If your expert user ('power user') leaves, your employees may have problems in using advanced features of the software, because their informal expert advisor is not available
- Customers have problems in using new software products